Changing a Mobile Data Plan Spanish Comprehension Test

1. Why does the customer want to change mobile plans?

The current contract is ending today. The phone no longer supports the network. The current five-gigabyte plan runs out too quickly. The customer wants a new phone number.

2. What extra benefit comes with the twenty-gigabyte plan?

Free international calls worldwide. A new phone every year. Basic roaming in the United States and Canada. Unlimited home internet.

3. Why does the customer prefer the month-to-month option?

It includes more data than the contract plan. It costs less than the twelve-month contract. The customer wants more flexibility. It avoids the need to transfer the phone number.

4. What information is needed to transfer the customer's current number?

A passport and proof of address. The phone's serial number. The account number or transfer code. A copy of the monthly bill only.

5. What happens to the old line during the transfer process?

It stops working as soon as the request begins. It works only for emergency calls. It keeps working until the transfer is completed. It is replaced by a temporary number for one day.

6. The customer says work trips make roaming useful.

True False

7. The customer must sign a twelve-month contract to get the twenty-gigabyte plan.

True False

8. Match each mobile-plan detail with the correct information.

Items

Current plan Twenty-gigabyte plan Month-to-month option Transfer process

Matches

five gigabytes basic roaming in the United States and Canada costs fifty pesos more needs an account number or transfer code

9. Complete the dialogue.

Customer

¿Qué diferencia hay además de los datos?

Clerk

Choose an answer.

Complete the dialogue:

El de veinte incluye roaming básico en Estados Unidos y Canadá El de diez incluye un teléfono nuevo El plan más grande no permite roaming Los dos planes cuestan lo mismo

10. Complete the dialogue.

Clerk

¿Quiere conservar su número?

Customer

Choose an answer.

Complete the dialogue:

Sí, por favor No, quiero otro número Solo por un mes Depende del contrato