Calling About an Electricity or Water Bill in Spanish | Mixed Practice Test Test

Multiple Choice

Choose the correct answer.

1. Why does Rachel call customer service?

Her electricity has been disconnected. She lost her service number. Her electricity bill is almost twice as high as usual. Her meter stopped working completely.

2. Where is Rachel during the call?

At home. At the utility office. At work. At a repair shop.

3. What meter reading appears on the bill?

4839. 5281. 5821. 7284.

4. What does the representative tell Rachel to send?

A photo of the air conditioner. A copy of her ID. A clear photo of the meter reading. A bank statement.

5. How long does the review usually take after the meter photo arrives?

A few hours. One business day. Three to five business days. Two full weeks.

True or False

Decide whether each statement is true or false.

6. Rachel says the household barely used the air conditioner that month.

True False

7. The due date is automatically canceled while the case is reviewed.

True False

Matching

Match each item with the correct answer.

8. Match each detail with the correct information.

Items

Matches

Dialogue

Complete the dialogue with the correct answer.

9. Complete the dialogue.

Rachel

¿Se puede abrir una aclaración desde ahora?

Representative

Sí, puedo dejar registrado que Choose an answer.

Complete the dialogue:

no reconoce el consumo ya pagó la factura quiere cancelar el servicio cambió de domicilio

10. Complete the dialogue.

Representative

Guarde el folio porque lo va a necesitar para dar seguimiento.

Rachel

Lo Choose an answer.

Complete the dialogue:

anoté perdí borré devolví

High Electricity Bill Spanish Comprehension Test

Instructions

Multiple Choice

True or False

Matching

Dialogue

Instructions

Multiple Choice

True or False

Matching

Dialogue

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