Spanish Customer Service Message Writing Test

Take a comprehensive A2 Spanish test on customer service message writing, with varied questions covering the lesson's key language and communication skills. Use this quiz after the lesson to check understanding and identify anything worth reviewing.

Estimated time: 15 minutes

Instructions

Complete all sections carefully. Follow the instruction for each question type and choose or enter the best answer.

Read the instructions shown at the start of each section before answering.

Progress 0 of 19 answered
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Multiple Choice

Choose the correct answer.

1. Which information should a clear customer message identify near the beginning?

2. Which sentence gives an order number?

3. Which sentence clearly states a current problem?

4. Which sentence clearly asks for a refund?

Fill in the Blanks with Options

Choose the correct word or phrase to complete each sentence.

5. Complete the sentence.

La camiseta está rota. Quiero .

6. Complete the sentence.

El teléfono no funciona. Quiero .

7. Complete the sentence.

Mi número de es 7310.

8. Complete the sentence.

Puede responder a este .

Arrange the Words

Arrange the words to form a correct Spanish sentence.

9. Arrange the words to form a correct sentence.
Your sentence
Choose the words in the correct order.
Words

10. Arrange the words to form a correct sentence.
Your sentence
Choose the words in the correct order.
Words

11. Arrange the words to form a correct sentence.
Your sentence
Choose the words in the correct order.
Words

12. Arrange the words to form a correct sentence.
Your sentence
Choose the words in the correct order.
Words

13. Arrange the words to form a correct sentence.
Your sentence
Choose the words in the correct order.
Words

14. Arrange the words to form a correct sentence.
Your sentence
Choose the words in the correct order.
Words

15. Arrange the words to form a correct sentence.
Your sentence
Choose the words in the correct order.
Words

True or False

Decide whether each statement is true or false.

16. A customer message should state the requested solution explicitly.

17. The lesson recommends using a vague pronoun before identifying the product.

18. The lesson requires a detailed past-tense purchase story in every customer message.

19. A useful completeness check asks whether the recipient knows the product, order number, current problem, and requested solution.

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