1.
What should the opening context of a formal request email be like?
A long personal history.
A list of unrelated complaints.
Brief and directly related to the matter.
A vague greeting with no purpose.
2.
Which sentence gives the registration reference from the lesson model?
Mi número de cliente es 48291.
La referencia de mi reserva es H7715.
Mi número de inscripción es C4820.
Mi reserva es H4821.
3.
Which sentence gives the booking reference used in the action-request model?
Mi número de inscripción es C4820.
Mi número de cliente es 48291.
La referencia de mi reserva es H7715.
La referencia es I1934.
4.
Why should questions be grouped logically in a request email?
To make the email longer.
To hide the main request.
To make the information needed easy to identify and answer.
To avoid giving any context.
5.
Which is one of the three information questions in the course-registration example?
¿Quién es el director del centro?
¿Cuántos alumnos hay?
¿Cuál es la fecha exacta de inicio?
¿Dónde vive el profesor?
6.
Which sentence explicitly requests an action?
Espero noticias.
Me pongo en contacto con ustedes.
Les pido que actualicen mi dirección de contacto.
Mi número de cliente es 48291.
7.
Which sentence is clearer about the response expected?
Espero noticias.
Espero algo pronto.
Les agradecería que me confirmaran la nueva fecha y cualquier coste adicional.
Quedo informado.
8.
When should a deadline be added?
Always, even if invented.
Only to make the message sound urgent.
When it is real and relevant.
Never in a formal email.
9.
Which sentence gives a real reason for a deadline?
Necesito respuesta pronto porque sí.
Necesito la confirmación antes del jueves porque viajo el viernes.
La respuesta debe llegar hoy aunque no sea necesario.
Quiero una respuesta inmediata sin motivo.
10.
Which address-form combination is consistent for an organization?
Te escribo / ¿Puedes...?
Le escribo / ¿Podéis...?
Les escribo / ¿Podrían...?
Tú / ustedes randomly.
11.
What should the writer check before sending?
Whether the email contains as many details as possible.
Whether the request remains implicit.
Whether the purpose, reference, needed action/information, and real deadline are clear.
Whether an unrelated complaint has been added.
12.
In the October course model, what three details does Carlos want to confirm?
Teacher name, classroom size, and hotel address.
Start date, required documents, and payment deadline.
Price of a journey, room number, and luggage limit.
Customer number, booking reference, and phone number.
13.
In the October course model, what is Carlos's registration number?
H7715.
48291.
C4820.
H4821.
14.
In the booking-change model, what change does Ana request?
Friday to Thursday.
Saturday to Friday.
Friday June 12 to Saturday June 13.
June 13 to May 10.
15.
What additional information does Ana request with the date change?
The teacher's name.
The hotel's number of rooms.
Whether there is any additional cost.
A new customer number.
16.
Which practice violates the lesson's request-email method?
Stating the expected action clearly.
Including a useful reference.
Adding a real deadline when relevant.
Leaving the main requested action implicit.